04-24-2015, 12:11 PM,
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RE: Somewhat disappointed...
(04-24-2015, 07:51 AM)larry marak Wrote: The manpower at AVP is equal to 1 full time and a couple part time employees. I suspect Mike finds it easier less time consuming to monitor CSW each day, than wade through his mike@ and customerservice@ accounts. This cottage business is small enough it can't be compared to any corporate entity.
I'm sorry Larry, but that's a ridiculous excuse. I don't expect AVP to have a staff standing by waiting for my call, but if they're going to do business and provide email contact addresses than they need to monitor and respond to those emails.
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04-25-2015, 10:46 AM,
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stear
Grand Admiral
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Posts: 110
Threads: 13
Joined: Sep 2013
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RE: Somewhat disappointed...
(04-24-2015, 12:11 PM)joe_oppenheimer Wrote: but if they're going to do business and provide email contact addresses than they need to monitor and respond to those emails.
Since 2011 there is no "they". It's Mike, Mike and Mike, plus volunteers doing design, development and assembly and shipping. The customerservice e-mail address and the old phone # are swamped... Mike does what get can to get through them daily, but many go unanswered.
If you are having a major problem reaching Mike for a replacement part or such, let me know and I will try (as one of a few volunteers) to get his attention and get it resolved.
Sorry, but I am saddened that there is a perception that there is a vast paid "they" at APL that is cruelly and intentionally ignoring customers. When Mike has fully recovered from the 2008-2010 APL collapse (as opposed to just walking away and leaving the old APL pre-orders to bankruptcy), I have faith he will add the staff that will help with QC and CS as needed by a healthy enterprise, to get these queries answered in a timely fashion.
-Jim
"Bugs! BUGS!!!"
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04-25-2015, 12:42 PM,
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armyduck95
Private First Class
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Posts: 204
Threads: 17
Joined: Jul 2012
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RE: Somewhat disappointed...
(04-25-2015, 10:46 AM)stear Wrote: (04-24-2015, 12:11 PM)joe_oppenheimer Wrote: but if they're going to do business and provide email contact addresses than they need to monitor and respond to those emails.
Since 2011 there is no "they". It's Mike, Mike and Mike, plus volunteers doing design, development and assembly and shipping. The customerservice e-mail address and the old phone # are swamped... Mike does what get can to get through them daily, but many go unanswered.
If you are having a major problem reaching Mike for a replacement part or such, let me know and I will try (as one of a few volunteers) to get his attention and get it resolved.
Sorry, but I am saddened that there is a perception that there is a vast paid "they" at APL that is cruelly and intentionally ignoring customers. When Mike has fully recovered from the 2008-2010 APL collapse (as opposed to just walking away and leaving the old APL pre-orders to bankruptcy), I have faith he will add the staff that will help with QC and CS as needed by a healthy enterprise, to get these queries answered in a timely fashion.
-Jim
here! here!
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04-30-2015, 12:27 AM,
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Coniglius
Sergeant
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Posts: 216
Threads: 25
Joined: Mar 2015
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RE: Somewhat disappointed...
Well, I went ahead and contacted Dr. B via the customer support email, so now I'll wait for his response. I'll give it a week or so before trying him via CSW (which still kind of irks me).
Understand that at no point was I trying to start a fight here. I wasn't challenging him personally, I just tend to have high expectations as a Service Manager myself. I also own a miniatures business where I am the sole proprietor, so I fully understand the challenges of being a 'one-man show'. I have no personal issue with Dr. B (for those who came to his defense); I'm sure he's a great guy. I just don't accept the excuse of non-response due to being a one-man show.
I'm so disappointed that I just dropped another couple of c notes on the spring sale...
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