(04-23-2015, 01:15 PM)stear Wrote: (04-23-2015, 11:19 AM)JayTownsend Wrote: Maybe post on the CSW APL forum.
I recommend this much, much more than emails to customerservice@avalanchepress.com.
-Jim
I'm learning that.... it seems to be a common bit of advice around here.
It really sticks in my craw though, being a Customer Service Manager for an IT company. I'm on call 24x7 for service issues affecting my client sites unless I put in for personal time off. I wouldn't expect my customers to try and contact me somewhere else but apparently CSW seems to be better monitored than the AP customer service email address. Calling the AP service number is also a futile activity as the recording ends with a note that the inbox is full so you can't leave a message. Very frustrating...
