Well, I went ahead and contacted Dr. B via the customer support email, so now I'll wait for his response. I'll give it a week or so before trying him via CSW (which still kind of irks me).
Understand that at no point was I trying to start a fight here. I wasn't challenging him personally, I just tend to have high expectations as a Service Manager myself. I also own a miniatures business where I am the sole proprietor, so I fully understand the challenges of being a 'one-man show'. I have no personal issue with Dr. B (for those who came to his defense); I'm sure he's a great guy. I just don't accept the excuse of non-response due to being a one-man show.
I'm so disappointed that I just dropped another couple of c notes on the spring sale...
