(04-24-2015, 12:11 PM)joe_oppenheimer Wrote: but if they're going to do business and provide email contact addresses than they need to monitor and respond to those emails.
Since 2011 there is no
"they". It's Mike, Mike and Mike, plus volunteers doing design, development and assembly and shipping. The customerservice e-mail address and the old phone # are swamped... Mike does what get can to get through them daily, but many go unanswered.
If you are having a major problem reaching Mike for a replacement part or such, let me know and I will try (as one of a few volunteers) to get his attention and get it resolved.
Sorry, but I am saddened that there is a perception that there is a vast paid
"they" at APL that is cruelly and intentionally ignoring customers. When Mike has fully recovered from the 2008-2010 APL collapse (as opposed to just walking away and leaving the old APL pre-orders to bankruptcy), I have faith he will add the staff that will help with QC and CS as needed by a healthy enterprise, to get these queries answered in a timely fashion.
-Jim
